FAQ - Network Operations Center

• What is a Network Operations Center?
• Can I call the NOC if I have a problem?
• Do you only have one NOC?

What is a Network Operations Center?

The Network Operations Center (commonly referred to as the NOC) is the heart and brains of a network. It is where important measures of a network's health and servers are monitored from. Unlike many other hosting companies, inSolSys.com not only has a centralized NOC, but each hosting location has its own NOC with its own monitoring systems and engineering teams capable of detecting and solving problems immediately and on the spot.

Can I call the NOC if I have a problem?

Customers can not call the NOC directly, but have to go through our Support center which is manned 24x7. If the issue requires it, a support representative will patch customers directly into the NOC housing their servers.

Do you only have one NOC?

We have NOC and collocation facilities in the following locations:

• San Francisco Bay area
• New York City
• Long Island, NY
• Orlando, FL
• Herndon, VA
• Atlanta, GA
• Houston, TX