FAQ - Technical Support Options

• When do you provide email support? What are the email addresses?
• Do I have to pay for support?
• What is engineering assistance?

When do you provide email support? What are the email addresses?

We provide email support 24 hours per day, 7 days per week, 365 days per year. You can reach a support engineer at all times by emailing support@inSolSys.com. However, we would prefer that you use online support to initiate support requests. It enters the same queue as email requests, but can be processed faster and more efficiently than standard email.

Do I have to pay for support?

You do not have to pay for standard support requests. This includes help with server or site problems or assistance in using certain features of inSolSys.com's hosting platform. This does not include programming or site design assistance, assistance in fine tuning performance on your site, or assistance in marketing your site. InSolSys.com's team of programmers, designers and marketing assistants can help at a standard rate beginning at $150 per hour.

What is engineering assistance?

Engineering assistance is provided to dedicated and collocated customers who need assistance not covered under the standard terms of a contract. Rates begin at $150 per hour.