FAQ - Billing

• Do you have a 30 Day money-back guarantee?
• What are the methods of payment?
• What are inSolSys.com's standard payment terms?
• What are payment terms for International customers?
• Are there any prepayment discounts available?
• What if my payment is late?
• Who can I contact if there are questions about my account?
• How do I renew my account?

Do you have a 30 Day money-back guarantee?

Yes, we provide a 30 day, no questions asked money-back guarantee of monthly hosting fees excluding setup fees, overages and additional services. All cancellations must be received in writing as per the deadlines indicated; regular mail, email and fax notifications are acceptable. You may contact one of our accounting representatives to request your account be terminated.

What are the methods of payment?

inSolSys.com accepts check, money order or credit card payments. Credit card payments may be made with either Visa, Mastercard or American Express.

What are InSolSys.com's standard payment terms?

Customers who pay by check will receive an invoice before their billing cycle begins. Payment is expected before the service period starts. Customers paying via credit card will have their credit card automatically charged at the beginning of every billing cycle.

What are payment terms for International customers?

We only accept credit card payment (Visa, Mastercard, and American Express) for International orders. All funds must be in US dollars. If you have special billing needs, please contact a accounting@inSolSys.com.

Are any prepayment discounts available?

If an account is paid 12 months in advance, the customer will receive a 10% discount.

What if my payment is late?

There is a five day grace period after the start of you billing cycle. If payment is not remitted within that grace period, your account may be suspended.

Who can I contact if there are questions about my account?

You can call 1-412-561-5794 or email accounting@inSolSys.com.

How do I renew my account?

Your account will automatically be renewed when your billing period expires unless you contact InSolSys.com's accounting department and close or suspend the account. Account suspensions and terminations must be received in writing; regular mail, email and fax notifications are acceptable.